Support Services

One Call Support

In today’s fast-paced business environment, don’t let your customers suffer from inefficient support and unnecessary downtime.

A little insurance can go a long way toward protecting the bottom line. With Arrow ECS support services, you and your customers get instant access to our highly trained team of experts and timely solutions across multiple platforms. Our support contracts enhance your customer’s existing vendor maintenance contracts by providing a single support contract that covers virtually every product in your customer’s data centre, thereby eliminating the hassle and frustration of single vendor / single product support.

One Call Support

Our telephone-based technical support services are available around the clock, providing expert troubleshooting assistance whenever it’s needed. We provide a one-stop shop support solution; the customer is never told to call someone else.

Features and Benefits

One Call Support reduces system downtime and increases overall reliability and productivity.

  • Industry certified engineers - with real world experience. Certifications include MSCE, CCA, CNE, CCNA, VCP and vendor product certifications, and many others.
  • Personalised Service – the phone is ALWAYS answered by a person, you never have to deal with voicemail or automated menu systems!
  • A single point of contact for all your support needs - we troubleshoot across multiple products and platforms so you never have to call someone else to get your issue resolved.
  • Escalation support - we escalate to vendors as needed on your behalf to resolve the most complex of issues at no additional charge.
  • Extensive knowledge base - developed over years of solving complex problems, our knowledge base lets us quickly diagnose and resolve commonly reported issues or any issue that has been reported in the past.

Options

One Call support contracts are telephone-based, incident based, and good for 12 months. You pay for only the amount of coverage you think you will need in a year. Options include:

  • 24x7x365 support
  • Incidents are purchased in increments of five

     

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